Privacy Policy

This Privacy and Security Policy outlines how CE gathers, utilizes, divulges, and safeguards the personal information that you may furnish to us. When we refer to personal information, we mean data or an assessment of you, from which your identity can be determined or reasonably inferred.

We are dedicated to fostering trust in the way we manage your personal information.

CE reserves the right to modify this Privacy and Security Policy at any time and for any reason.While CE may highlight changes on our website, claims-express.net, we encourage you to routinely review the Privacy and Security Policy for any updates.

Personal Data Collection
In general, you can browse CE’s public websites without revealing your identity or providing any personal information. However, there may be instances when you are requested to supply personal information. This typically occurs for the purpose of:

  1. Receiving further information from us.
  2. Accessing our services and systems.

Personal information collected by CE may encompass your name, current address, telephone/mobile phone numbers, email address, bank account details, and pricing data, provided that such information personally identifies you. On occasion, we may gather corporate information, and if such corporate data includes personal information, this policy remains applicable.

Failure to furnish personal information may result in our inability to offer the services you seek, or the high standard of service we are committed to, particularly for our clients.

Usage and Disclosure
The personal information we obtain from you may be employed for the following purposes:

  1. Facilitating the provision, support, development, and resolution of issues related to our services and systems.
  2. Addressing your queries or requests.
  3. Informing you about our products and services.
  4. Any other purpose disclosed at the time of collecting your personal information.

We may also employ your personal information for purposes that are associated with the aforementioned and are reasonably expected by you. If we intend to collect or utilize personal information for a purpose other than those mentioned above, we will seek your consent.

We will not disclose your personal information to third parties, except for individuals engaged in business transactions or potential business dealings using our services, with your consent, where the disclosure is something you would reasonably anticipate, or when mandated by legal requirements.

We will not release your personal data to government institutions and authorities unless compelled by law.

CE maintains its data on servers situated in Lebanon. We will not transfer your personal information beyond Lebanon without your consent.

Automatic Data Collection
With your agreement, we employ analytical services to collect information on app usage. The data collected is anonymous and aids in our planning and prioritization of enhancements and new features, without identifying individual users.

Log Files
Analogous to most online service providers, we analyze server log files to amass statistical data regarding the utilization of our service. This data is collected only in an aggregated form and encompasses app versions, internet service providers, date/time stamps, and references to CE job IDs or other order-related references. This information is not connected to your personal data.

Security
We uphold the quality and security of your personal information and have instituted appropriate technical and organizational measures to achieve this. All of our employees and data processors who access and engage in the processing of personal information are obligated to respect the confidentiality of your personal data and adhere to this policy.

Access to Your Personal Information
You have the right to access and rectify your personal information, subject to certain legal exceptions. For security reasons, you may be asked to submit your request in writing. A reasonable administrative fee may be levied for providing access to your personal information, but no fee will be imposed for correcting such information.

Request Submission
Requests can be submitted in writing to the privacy officer at the address below. We do not charge a fee for submitting a request.

Complaint Resolution
We are committed to offering a fair and responsive system for addressing and resolving complaints regarding the handling of personal information. If you believe that we have violated this policy or the Act, you have the right to file a complaint with us. To do so, please contact our Privacy Officer at the address provided below.

Inquiries
For any privacy-related concerns, please direct your inquiries to us by emailing info@claims-express.net